Refund policy
Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@comobebe.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@comobebe.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yigdmc@gmail.com.
**Refund Policy**
Thank you for your purchase from findcomo.com. We appreciate your business! We understand that sometimes you may need to return an item. We strive to make the return process easy and hassle-free.
**Returns**
* We offer a 30-day money-back guarantee on all unopened and unused water bottles.
* If you are not satisfied with your purchase for any reason, you may return the item within 30 days of the purchase date for a full refund.
* Please note that we cannot accept returns for opened or used water bottles.
**To return an item, please follow these steps:**
1. Contact our customer service team by email at service@comobebe.shop. Be sure to include your order number and the reason for your return in your email.
2. Our customer service team will provide you with a return shipping label.
3. Once you have received the return shipping label, affix it to the package and ship the item back to us.
4. We will process your return and issue a refund within 5 business days of receiving the returned item.
**Refunds**
* Refunds will be issued to the original payment method used for the purchase.
* Please note that it may take several business days for your bank to post the refund to your account.
**Shipping costs**
* We will cover the cost of return shipping for all returns that are due to our error (e.g., incorrect item shipped).
* For all other returns, the customer will be responsible for the cost of return shipping.
**Exceptions**
* We reserve the right to deny a refund if the returned item is not in its original condition, is damaged, or is missing parts.
**Contact Us**
If you have any questions about our return policy, please contact us by email at service@comobebe.shop.
We hope this information is helpful!